Information collected through inquiries
When you contact amenowa Co., Ltd. (the Company), we collect the information you enter, including your name, email address, company or organization, inquiry type and message.
We use this information to respond to your inquiry, handle your request, and carry out the related checks and communications. Except where permitted by law, we will not use it beyond these purposes without your consent.
Information management
Responsible person and authorized staff
The Company’s Representative Director is responsible for personal information management. Only staff who need the information to respond to inquiries may handle it. Access to business email accounts and devices is restricted, and information is not forwarded or copied to personal email accounts or private storage.
We take necessary security measures to prevent unauthorized access, disclosure, loss and alteration, including managing account authentication, keeping devices updated and sharing handling procedures.
Retention and deletion by the Company
Inquiry information is stored in business email accounts managed by the Company and in business storage necessary to handle the inquiry. As a general rule, ordinary inquiries are retained for one year after the response is complete. Information needed for ongoing business relationships, disputes or legal retention obligations is retained separately only to the extent and for the period necessary.
We review stored information monthly and delete information that is no longer needed after its retention period. Deletion covers received and sent emails, attachments and copies on business devices, including checking data remaining in trash folders. Paper records are destroyed by shredding or another method that makes reconstruction difficult.
We manage backups provided by email and other services in accordance with their retention and deletion terms. If deleted information is restored from a backup, we apply the deletion again so that the information is not reused for business purposes.
External services and storage locations
We use the external service FormSubmit to process contact form submissions. Entries pass through FormSubmit and are delivered to our inquiry email address. When personal information handling is outsourced, we limit it to what is necessary to achieve the purpose of use, review the provider’s handling terms and carry out appropriate management and supervision.
According to FormSubmit’s official documentation, an archive of submissions is retained for 30 days. This period differs from the retention period for emails received by the Company.
The official materials we reviewed do not specify the country or region where FormSubmit’s servers are located. We do not guarantee that information is stored only in Japan, including information handled by our email service.
Except where permitted by law, we do not provide personal information to third parties without the individual’s consent.
FormSubmit references: Official documentation ／ Privacy policy (reviewed September 8, 2026)
Contact for privacy inquiries
Please use the contact form below for questions about personal information handling or requests for disclosure, correction or cessation of use. Our inquiry staff will receive the request and handle it under the supervision of the responsible person.
For requests requiring identity verification, we will confirm your identity and respond in accordance with applicable law.
Contact us